Accessibility

New Century is committed to ensuring inclusivity and accessibility for everyone. We strive to take every reasonable measure to meet the needs of our deaf and disabled customers.

We are proud to feature several facilities around the venue to make our space a comfortable experience for customers with access requirements. For more in-depth details of accessibility information at New Century, please read download our accessibility booklet below.
Download Accessibility Pack

Accessibility Requirements Form

All customers with accessible tickets are required to fill out this form in order to be provided a space within the venue’s accessibility area. Please can any customers with temporary access requirements also fill out this form, e.g. pregnancy, broken bones.

    If you have purchased a general admission ticket rather than an accessibility ticket, please email access@newcenturyhall.com.
    Are you a wheelchair user? YesNo
    Do you require a free designated carer ticket to attend the show? YesNo
    Are you attending with a paying guest? YesNo
    *Only one carer or accompanying guest will be permitted into our accessibility area with you due to capacity restrictions. All other members of the party will be required to stay in the general access area.

    Emergency Evacuation Questions

    Will you be attending with somebody that can assist you with an evacuation if needed? YesNo
    Would you require any additional assistance in the event of an emergency evacuation? YesNo
    Are you able to hear the alarm / loud speaker in the case of an emergency? YesNo
    Are the signs that mark the emergency exits visible to you in an emergency? YesNo

    Carers Ticket Scheme

    For those customers who require full time care, we are able to supply one free ticket to a dedicated carer, alongside proof of ticket purchase from yourself.

    You must provide proof of need of care on the Access Requirements Form in order to obtain this carer ticket. We understand some customers may require care without relevant proof, so please contact us and we will deal with all requests individually.